Frequently Asked Questions

Processing takes 1-3 business days, and delivery between 7 and 25 business days depending on your country. In Mexico and the USA it usually arrives in 7-15 days. You'll always receive a tracking number to follow your package in real time.

Yes! We offer free shipping on orders of $25 USD or more. For smaller orders, shipping cost is calculated at checkout based on your location.

As soon as your package ships, we email you the tracking number and a link to follow it. If you can't find it, check your spam folder or write to us with your order number.

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are securely processed by Shopify with bank-level encryption.

If your order hasn't been processed yet (usually within the first 12 hours), contact us as soon as possible and we'll do everything we can to modify or cancel it. Once shipped, our returns policy applies.

We're so sorry! Write to us within 30 days with photos of the product and your order number. We'll arrange a replacement or refund for you — we'll fight to recover your product or your money, always.

We ship to over 150 countries worldwide, including all of Latin America, USA, Canada, and Europe. If your country appears as available at checkout, we ship to you!

For the vast majority of personal orders there are no extra charges. Some countries may apply import taxes based on local regulations, which would be the buyer's responsibility. It's rare, but we'd rather you know.